Privacy Policy for
betjlle

Section 01

Data We Collect

betjlle collects personal data through several distinct channels: directly from you when you register or interact with the platform, automatically as you use our services, and on occasion from trusted third-party verification partners. The following table outlines the categories of data we collect and the primary reason for each.

betjlle does not intentionally collect any special category data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) through the registration or account management process. If any such information is incidentally shared by a player — for example, in a support message — it will not be stored in a manner that associates it with the player's account profile.

Data collected from minors is strictly prohibited. The platform implements age verification checks at registration. If we discover that data has been collected from a person under the age of 18, that account will be closed immediately and all associated data deleted or anonymised as promptly as technically possible.

Section 02

How We Use Your Data

betjlle processes personal data only where we have a lawful basis for doing so. The primary bases we rely on are: performance of the contract between betjlle and the player (i.e., delivering the platform services); compliance with legal obligations (including AML, KYC, and record-keeping requirements); legitimate interests (including fraud prevention, platform security, and service improvement); and, where applicable, your explicit consent (marketing communications).

The following describes how your data is used across the specific operational needs of betjlle:

• 1 Account creation and management: We use your identity and contact data to create your betjlle account, verify your age and identity, maintain accurate account records, and communicate essential account updates such as password resets, security alerts, and policy changes.
• 2 Payment processing: Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods. We verify that payment accounts belong to the same named individual as the betjlle account to prevent fraud and money laundering.
• 3 Regulatory compliance and fraud prevention: We are required to maintain records of identity verification and transactions to comply with applicable anti-money laundering (AML) obligations. We also use technical and behavioural data to detect and prevent fraudulent activity, bonus abuse, and account compromise.
• 4 Responsible gaming monitoring: Betting and gaming data is used to identify patterns that may indicate problem gambling behaviour, including frequent large deposits, rapid session escalation, or self-reported distress. This data enables our team to make proactive responsible gaming interventions where appropriate.
• 5 Platform improvement and analytics: Anonymised and aggregated technical data is used to understand how players interact with the platform, identify areas for improvement, optimise page load performance, and test new features. This analysis does not identify individual players.
• 6 Marketing and promotions (opted-in players only): If you have opted in to marketing communications, we use your contact details and preferences to send you relevant promotions — including cricket betting offers during BPL and IPL seasons, slot promotions, and seasonal campaigns tied to Eid, Pohela Boishakh, and other local events. You may opt out at any time.
• 7 Customer support: Communications data from support interactions is retained to resolve open queries, enable quality monitoring, and provide continuity in ongoing correspondence. Support records are accessible only to authorised support staff.

Section 04

Data Sharing and Third Parties

betjlle does not sell, rent, or licence your personal data to third parties for their own purposes. We share data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose. All third-party service providers who receive player data are bound by contractual obligations to handle that data securely and in accordance with this Policy.

The categories of third parties with whom betjlle may share personal data are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank receive the minimum transaction data necessary to process your deposits and withdrawals. This includes your wallet number or card reference and the transaction amount. These providers operate under their own privacy policies and regulatory frameworks.
• Identity verification providers: Where automated KYC checks are employed, your identity document data may be processed by a third-party verification service operating under strict confidentiality obligations. Document images are not retained by the verification provider beyond the verification event.
• Game software providers: Game studios and providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive session data (player ID, wager amounts, game session identifiers) in order to deliver game content and resolve disputes. These providers do not receive your full identity data.
• Security and fraud prevention services: Anonymised or pseudonymised technical data (IP addresses, device fingerprints) may be processed by security technology partners to detect and block fraudulent or bot-driven activity. This data is not linked back to your identity by those partners.
• Legal and regulatory authorities: betjlle will disclose personal data to competent legal authorities, law enforcement bodies, or regulatory agencies where required to do so by applicable law, court order, or lawful regulatory request. We will notify affected players of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of betjlle's business or assets, player data may be transferred to the acquiring entity. Players would be notified of any such transfer and the privacy practices of the new operator prior to the transfer taking effect.

Section 05

Data Security Measures

betjlle applies a layered security architecture to protect personal and financial data across all aspects of the platform. The following technical and organisational measures are in place:

• Transport encryption: All connections to betjlle are secured with 256-bit SSL/TLS encryption. Connections using outdated or insecure protocol versions are automatically rejected.
• Password security: Player passwords are stored using a strong one-way cryptographic hash function with per-account salting. Plain-text passwords are never stored or transmitted. betjlle staff cannot view your password and will never ask for it.
• Two-factor authentication (2FA): SMS OTP-based two-factor authentication is available for all accounts and is strongly recommended. 2FA adds a second layer of verification at login and for high-value withdrawal requests.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data security training. All internal data access is logged and subject to audit.
• Infrastructure security: The platform is hosted on enterprise-grade infrastructure with firewalls, intrusion detection systems, and regular vulnerability assessments. Critical security patches are applied within 24 hours of release.
• Incident response: betjlle maintains a documented data breach response procedure. In the event of a breach that poses a material risk to players, affected individuals will be notified promptly via their registered email address or mobile number, with guidance on steps they should take to protect themselves.

Despite these measures, no online platform can guarantee absolute security. Players play an important role in keeping their accounts secure by using a strong, unique password, enabling 2FA, avoiding public Wi-Fi networks when accessing their accounts, and never sharing their login credentials with anyone. If you suspect your account has been compromised, contact betjlle support at support@betjlle immediately.

Section 07

Data Retention Policy

betjlle retains personal data only for as long as it is genuinely necessary for the purposes described in this Policy, or as required by applicable law. The table below sets out the principal retention periods applied to the main categories of player data.

Once retention periods expire, data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised data may be retained beyond these periods for aggregate statistical analysis. betjlle conducts periodic data audits to identify and delete data that has exceeded its retention period or that is no longer required for any operational or legal purpose.

Following account closure, betjlle will deactivate your account profile and restrict access to your data to only those internal teams who require it for legal compliance purposes. Your data will not be used for any operational or marketing purpose after account closure. If you request deletion of data that is still within a legally mandated retention period, we will inform you of the specific period remaining and delete the data immediately upon its expiry.

Section 08

Privacy Contact and Complaints

betjlle takes all privacy concerns seriously. If you have a question about this Policy, wish to exercise any of your privacy rights, or believe that betjlle has handled your personal data in a manner inconsistent with this Policy, please contact us using the details below. All privacy-related correspondence should be submitted in English.

betjlle operates an internal privacy complaint resolution process. Upon receiving a formal complaint, we will acknowledge receipt within 2 business days, investigate the matter thoroughly, and provide a substantive written response within 20 business days. If you are not satisfied with our response, you may escalate the matter through the dispute resolution process described in the Terms & Conditions, or seek independent legal advice in your jurisdiction.

This Privacy Policy was last reviewed and updated in January 2026. betjlle reserves the right to update this Policy at any time to reflect changes in our data practices, applicable law, or platform services. Significant updates will be communicated to all registered players via their registered email address or via an in-platform notification at least 14 days before the updated Policy takes effect. Continued use of betjlle following notification of an update constitutes acceptance of the revised Policy.